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Ticket Details
Category
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Access - Account lockout
Access - MFA Multi Factor Auth issue
Access - Password reset
Access & Security - Access permissions
Access & Security - Account lockout
Access - Security incident phishing, malware, etc.
Access & Security - Multi-Factor Authentication issue
Access & Security - Password reset
Access & Security - Security incidents phishing, malware
Email - Block email Release email
Email - Outlook issue
File Server - File recovery
File Server - Share drive access
Hardware - Computer Issue
Hardware - Device Issue
Hardware - Installation or Upgrade
JHA Support
Network - Internet issue
Network - Local Network issue
Network - VPN issue
Network - WiFi issue
Production Software Issue - Civil3D, Autoturn, Engineering software
Software - Application Installation
Software - Licensing issue
Software - Software Error
Software - Update and patching
User Support - Equipment request
User Support - General troubleshooting
User Support - New user
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